Very horrible service! Extremely poor especially t...

Very horrible service! Extremely poor especially the front desk. First we re not able to check in till 9pm or after 9pm. We arrived at 2pm and I understand that it s not check in time yet. We came back at the front desk at 3pm and ask for the check in time, and young lady said around 4pm? and I asked if this problem does not have an exact checked in time and she responded the same answer just around 4pm . We were waiting at the lobby and walk at the front desk at 4:30 and they said they re gonna give us a call once the room is ready, we are sitting at the lobby which at the front of their desk, and we didn t hear anything at all. We start calling someone else within the property to get help since it s already 7pm we are still waiting but anyway we didn t get to check in till 9pm. So finally I was able to come to my room but unfortunately there is no internet, I called multiple times for two days and didn t get any help nor update till later of the 2nd evening to tell me they can t fix it. I requested a toothpaste and wasn t able to fulfill neither I didn t even try to make a follow up. And next I was looking for a package which I have to wait 40 mins just to see if they have it or they don t. But there are two young folks I met so far that was helpful one is Andrew from the front desk and one black young gentleman from the bar. And unfortunately we still have 10 more days to stay here.