Disappointing experience! Limited return policy. M...

Disappointing experience! Limited return policy. Make sure you like what you buy. Poor costumer service. My children purchased an expensive leather journal for their father for Christmas. Although he appreciated the quality of the product, he did not find it functional for his needs. They tried to return the product which was in its undisturbed original packaging along with the receipt 19 days after the purchase date. The store policy is 14 days for store credit in which my children did not know. Even with 2 holidays in between, she was hesitant to do anything at all. She ended up giving store credit but she kept 20% of the cost. The unflexibility doesn't encourage shopping locally.