James Wells

Review of Star Hotel Metropole

Our stay was ruined when we accidentally left an i...

Our stay was ruined when we accidentally left an item of value in the room. The hotel have been wholly unhelpful in resolving this matter with very slow responses and then, when they do respond, they are offering no assistance and showing no remorse.

Clearly it is our mistake to have left the item behind, but I would hope that a hotel of this standard would be helpful in rectifying the matter and ensuring their reputation remains intact.

With so many hotels to choose from in Rome, I would recommend booking elsewhere just in case you also have something stolen.