They only respond to the "one" 5* review lol. What...

They only respond to the "one" 5* review lol. What's wrong, can't handle negativity? That's part of being in business, but ignoring it isn't going to solve your problems. Maybe lawsuits and complaints from BBB might open your eyes. Start responding to complaints and fixing things! Also give a good contact number instead of having your properties give your email address.