Glen Posey

Review of Dillard’s, Inc. at Hurst, Tx

So I choose Dillards at this location assuming tha...

So I choose Dillards at this location assuming that if I make a major purchase, the warranty will be honored. I purchase a $2000 Simmons mattress with a 10 year warranty and 3 years later the mattress is coming apart. I call 3 diffetent numbers (I keep having to talk to someone else); and each time I am told that Dillard s doesn t do business with Simmons anymore and I have to call Simmons instead. Plus they can t look up my name to give me the date or info to gove to Simmons. So come to find out, warranties are only good if Dillards still does business with the company. This is for ANY product I am told. Otherwise you have to go to manufacturer. Appliances, furniture, linens, you name it. The warranty is fundamentally worthless. Regretably I and my parents have done business with Dillards for decades. Believing they stand behind what they sell. i should be glad I haven t had a purchase of this magnitude fail. My advice, don t buy any furniture or expensive item with an extended warranty at Dillards. It s a scam. If they drop the supplier - you re the loser - warranty or not. Itonically if I had purchased a Sterans and Foster, Fillatds would help me. Come on. A customer is a customer. Dillards recommended and sold me the Simmons. Lesson learned as this was not what I expected.