Writing on behalf of my father: "Very disappointin...

Writing on behalf of my father: "Very disappointing. Had a problem with our check-in and the lady at the front desk did absolutely nothing to help. She said everyone was super busy so ... Anyway, after we sorted it out on our own, we went to the lobby bar for a drink to unwind and waited for maybe 30 min bc the bartender forgot our drinks, then got very upset at us about it. Had to take my medicine in the room so I opened the mini-fridge for some water and found absolutely nothing inside. Why would one even put a fridge in a room, turn it on and let it gobble electricity if there's nothing in it anyway? But my main problem was with the unwelcoming and neglectful attitude which was wound in almost every aspect of our experience with this hotel."
How's that for a nice couple's trip? My family has stuck with Hilton over many years and destinations, but this was the last time we did. All things come to an end and you should never feel like you're essentially paying for a hotel's long past glory instead of enjoying your own trip here and now.