Liz Koenig

Review of Westchester Medical Center, a ...

The list goes on about my experience at this emerg...

The list goes on about my experience at this emergency room. My son is 6 months old and is seen by Boston children s medical genetics and he has a metabolic disorder. His doctor is affiliated with WMC, which is why we went there. The only nurse that took my sons Vitals was the nurse in triage. We got there at 11pm and didn t leave until 6am.

We got to a room and one doctor came in about 30-45 mins later, told us that what our doctor ordered will be here soon. See ya later and he left. Not once did a nurse or doctor in the ER check my sons vitals again. Not only did they not do that, they never came to update us on ANYTHING. In fact the ONLY nurse who had an ounce of care or concern for the fact that we were worried parents with an ill 6 month old, was a nurse named Donna and She was not even a nurse from pediatrics!! She was a nurse from the adult ER.

We waited HOURS before we got any answer on his blood work and the only reason why we found out the results of his blood work was because i went in to speak to the doctors multiple times. Not once did any doctor or nurse update us while we waited and waited in the ER finally leaving at 6am!! The only reason why i am giving a 2 star rating is because of that one nurse who gave some compassion. Otherwise, I would NEVER go back to this emergency room. I understand that labs have to be read, patients have to been seen, however, when you work in pediatrics as your specialty, one thing you need to have is compassion and understanding and COMMUNICATION! If someone just communicated to us through the whole process I would have felt better about my visit there.

Because my son has a condition that unfortunately will land us in the ER more times than we want, i never want this to happen again to us or anyone else. Please re-evaluate your patient care and have more nurses like nurse Donna !