M

Mary Kitchen

3 years ago

This hotel was horrible. The front desk staff were...

This hotel was horrible. The front desk staff were nice enough, but the conditions were awful. We went down to the outdoor pool and floor 1 was pretty much an ally way; nuts and bolts everywhere, mattresses propped up against the wall, a toilet out of it's place leaving a hole in the ground. The door was propped open by a bucket of sand that seemed to be being used as an ash tray and there was bottle caps everywhere. The pool itself was murky.

The breakfast was bad. Potatoes were cold, juice was served out of an igloo cooler and they used paper plates and plastic silverware.

Our rooms seemed clean at first, but when cleaning up a small amount of water that had spilled on the carpet, the white towel came up gross after a few seconds of cleaning (see pic). We found mold in the bathroom (see pic). After coming back from a trip to Kings Island to put our kids down for nap, it smelt like someone had been smoking pot in the bathroom. One of the people in our party found an hair tie in her bed.

Our key would take (no joke) around 20 tries each time to work.

I realize there's not much you can do about renovations, but the noise from this kept my children from taking a good nap and for the rate we paid ($133/night), this was definitely not up to standard. I wish I would have taken more detailed pictures.

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