Minenhle Mkhwanazi

Review of Royal Palm Hotel

We had booked for 27 - 29 August 2020 to celebrate...

We had booked for 27 - 29 August 2020 to celebrate my birthday in Durban and I was impressed at first by the big rooms, spacious and welcoming. However, on the night of the 28th, at about midnight, I was woken up by loud noises outside our room, people were fighting, screaming and seemed drunk. It was loud and very uncomfortable! The morning of the 29th, we had breakfast at the hotel's restaurant and the service was appaulling to say the least. We wait for very long to be served and they seemed understaffed. The kitchen staff made fun of other guests from the kitchen area and we could hear them!!! It was very unpleasant. The management needs to attend to these complaints or the hotel will be history very soon.