J

I recently went to this dealership, to look at a n...

I recently went to this dealership, to look at a new R6 or new Ninja ZX6R. This isn't my first new bike, I have had a few new bikes in the past. I was serious and ready to buy. I walked in, looked around and sat on a couple bikes. No one ever greeted me or asked if i needed assistance. I noticed 2 sales guy's, one sitting behind a desk, the other was standing around. They saw me, but didn't care to acknowledge my presence. I approached one of the sales guys and proceeded to ask questions about the new R6 vs the new Ninja ZX6R. He was polite, he answered my questions, although he answered it with close ended, straight to the point answers. I had the impression I was getting in his way. So i walked away and continued to look around. The sales guy i spoke with walked away and didn't bother to ask if I was interested in purchasing a bike, if I wanted more info, etc. I wasn't getting the help I needed so I left. I drove an extra 40 mins through heavy traffic and went to another dealer. I ended up buying a new 2015 GSXR 600 elsewhere! I'm a manager, also, in the customer service/retail industry. Poor customer service will only hurt this dealership. You should acknowledge the customers, greet them as they walk in and ask open ended questions. They may not be ready to buy when they walk in, but with the right questions and right help, u may convince them to purchase.

Comments:

No comments