CJ

Review of MacMedics

Recently brought in a pair of Powerbeats3. Ear win...

Recently brought in a pair of Powerbeats3. Ear wing had broken off. Noticed some reviews mentioned "rude" customer service at this place. Definitely not my experience. I interacted with three different men while visiting and they were all extremely friendly and personable.

Service: I was told that there was a small chance the ear wing wouldn't be covered under warranty, but he (don't remember his name) reassured me he would do his best to figure out the specifics. Projected turn around was about 2-4 days. I got a phone call 2 days later that my earbuds were ready to be picked up.

Came in about 3 days later and picked them up, no charge. Covered by warranty. The gentleman at the desk was super nice and had a warm personality.

The business is very clean and organized. I walked around to check out their products. Really great deals, especially on their refurbished items. They definitely have an "Apple Store" feel.

If I ever need any further assistance with repair or purchasing Apple Products, there's a strong chance I'll be coming here.

There is a cat that chills out on a chair by the exit. Very pretty cat. He was asleep both of the times I visited. Wanted to pet him, but didn't want to disturb his slumber, lol.

Overall this place is amazing. My review is lengthy because I feel great customer service doesn't get the recognition it deserves.

Thanks, guys!