I booked a room with this hotel for December as a ...

I booked a room with this hotel for December as a Christmas present for my daughters and I. I called this morning for a confirmation email, since none was sent to verify the reservation, and was left on hold for over an hour. If this is the type of service I receive BEFORE I check in no thank you. I am a manager at a very historic hotel front desk and I would never leave a caller on hold for over an hour. If you are too busy to answer the calls then offer to take a message and call back. That shows care and good customer service.