Overall experience here was good until the financi...

Overall experience here was good until the financing of the vehicle. I decided to finance at the dealership because they pull multiple rates (form multiple banks) when they pull your credit bureau. When they shop your rate they obviously will get multiple different rate pricings based off the lender's rates. As a third party loan originator the dealership does not get the direct interest from the loan. They get a "cut" or are compensated for the referral.

What I experienced during the financing was quite unethical and needs to be addressed. When they offered me the rate for the financing they didn't offer me the lowest rate that I had qualified for. For example, they might get three offers from three different banks and offer you the highest of the three. My assumption is that they didn't offer me the lowest rate because I declined their warranties, which they directly profit off of. After I mentioned their interest rate was too high for someone with an 800 FICO and 30% debt-to-income, they said they would try and get it lower. They then came back to me and said if I would accept their $500 warranty they could get me a lower interest rate. They were obviously able to do this because again, when they pull your credit they shop multiple banks and had a couple other offers that were lower than the one originally offered. The APR/APY I ended up with was almost a full percent lower than what they originally offered. This a very unethical way to do business, holding the customer hostage with a higher rate so you can increase their revenue by purchasing their warranty. Also, I left a comment in which the customer service manager (I believe Michael) called me and left a message. I called back and left a message, and he did not ever return my call. I am sure this is a daily sales tactic that they use to increase the company's revenue. Very unethical lending practice and unprofessional efforts to resolve the issue. You wonder why car sales gets the negative stigma it does. I worked in sales for years, highly productive, without unethical behavior.