Brandon Gladney

Review of Massage Envy Rowlett

DO NOT do business with this location. My wife and...

DO NOT do business with this location. My wife and I were frequent guests of this location however this has all come to a STOP! On July 19 I spoke with the manager Kristin after speaking with a sales associate about a call my wife received on the 18th stating that her card was being charged for a no-call, no-show. We quickly disputed this charge because the last time we were there was over six months ago and did not book a reservation. To make matters worse the sales rep states that she verbally spoke with my wife and confirmed at 1:13pm on yesterday, this is not true. Kristin states that when my wife made the reservation that she used her credit card and that no cards are left on file, this again is not true. From speaking with another Massage Envy it has been confirmed that the last CC used is ALWAYS left on file for the convenience of the consumer....

The treatment of being told that booked a service and that you are lying about a dispute is not customer service. To make matters even worse Steven who works there is such a nice guy, but his team are not like him.

If you choose to patron this location be aware mysterious charges will appear on your card. Luckily for me I have fraud protection and the CC company will investigate and demand proof of purchase.

Advice for Massage Envy, ensure that no one else is making the reservation and be sure that the correct person is making the reservation..

Never coming back and will tell others not to patron!