The pharmacy is THE WORST. They don t call you bac...

The pharmacy is THE WORST. They don t call you back or help you. And you end up spending an outrageous amount of time on hold, if they even ever answer. They say they are refilling or working on something, but never follow up. Either they are too busy or just incapable of caring. Then when you call back, no one has heard about anything you are talking about. It s mind boggling. I called and checked multiple times. Even tried to make it super easy for them. They don t seem to return the favor. I even went there IN PERSON, because it was getting ridiculous and I was getting SICKER and despite all my effort, they say they still need to put the refill in. Shouldn t they have done that three (or how many times) already? They drop the ball and make things impossible and are beyond frustrating. Not to mention, it s emotionally upsetting when you are so sick. When someone is sick you need all the help, (or someone to actually LISTEN & follow through) you can get, in doing simple things and they cannot even do that. It s been almost a week and I still haven t gotten my refill. I need this medication in order to not be throwing up every five minutes while I m pregnant. It s unacceptable. All the work the patient does to help them do THEIR job is for nothing. They don t care and they pass the buck and keep sending you to different extensions that lead nowhere. I have no idea how they still have an opperating pharmacy because it is always like this this isn t the first time and probably won t be the last. You are at their mercy when you feel the worst and it shouldn t be this way. As for the doctors, nurses, and assistants, I have nothing but good things to say. They care and do their jobs. That s why I ve been going there for years. The pharmacy however, is unacceptable and unprofessional. Yes, you can go to a different pharmacy but sometimes the doctor sends it down there and you have no other choice but to deal with them. It gives me anxiety just thinking about it. Forget even having it transferred. That s another mission in itself. It should not be this hard to refill a non-controlled prescription you need in order to be able to keep food down and nourish your unborn child. Avoid the Neponset Health Center Pharmacy like the plague.