We visited the ER at around 6pm. We did not leave ...

We visited the ER at around 6pm. We did not leave until 12am - while waiting in the room, no one bothered to update the information board with status or the assigned team members - a urine sample was provided, and it sat untouched until we left.Weight was not checked, medication was administered anyway. Triage staff gossiped loudly about patients, wheeled in supplies and was in the room every 5 minutes to get items - urine sample sat in plain view, info board never updated despite their constant presence. Walked in with symptoms of a heart attack, but the second an autoimmune disease was mentioned, they visibly stopped caring . Took my three yr old daughter into the bathrooms and they were covered in pee. It was kind of like getting checked up at a gas station. Urine test bathroom was covered in toilet paper. When asked to provide a urine sample, we sat for 45 minutes because no one bothered to tell us where to go - despite having shortness of breath and chest pains, was directed to the furthest bathroom away. Urine sample containers were in a bucket with wet naps shoved behind it. Sign said bring urine sample back to your room . Doctor was dismissive of concerns. Said they were gonna give patient iv fluids, put a port and needle in the patients arm, and then didn t give I V fluids.

Here's an update with more information - we went in for heart attack symptoms, but the doctor ignored the problem and decided to do a CT scan on the patient's lungs - now, the patient had body jewelry that would hinder the scan, but they refused to let her remove them and scanned anyway.
The jewelry ruins the scan results, but they did it anyway, got a bad scan, and have a diagnosis concerning the lining of the patient's lungs. A diagnosis that would require blood testing, which wasn't done.

So we followed up with our primary, who was appalled at the treatment given at Mclaren - we are continuing focus on HEART SYMPTOMS, not lung issues.

We were there for about 6 hours and had less than 20 minutes of interaction.

They sent a bill for $5k, without using our insurance

Oh, and this hospital has been penalized for hospital acquired conditions every year for the past 5 years. Which, I believe, because the triage staff was talking very loudly about numerous patients affected by sepsis.