Worst experience ever! It took 5 calls to get an a...

Worst experience ever! It took 5 calls to get an appointment for a simple car inspection. We took car in, on time, and when we got to counter - NO APPOINTMENT! The manager himself says, "ya, sorry, that guy messed up all day but there is no way that I can help. Just leave it and I will get to it sometime tomorrow." Really? Your employee messed up all day with a lot of others too and it is now our fault that we need to be inconvenienced? I would rather get a ticket! Horrible service, horrible customer care. Never again.