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The WORST experience ever! They send a link to pay...

The WORST experience ever! They send a link to pay in advance, we transferred the first 4000 euros, but they don't accept euros, so their bank put it on a depot. When we arrived, they told us, that they haven't received anything.. So we tried again. They gave us a wrong bank account.. So the next 4000 euros away. We payed 10.000.000 rp to be able to stay for 2 nights.. They told us to wait until our money will arrive.. Then we talked to some guy at the reception, he gave us different bank details.. We transferred again, in rupia (another 4000 euros btw) but it was their account for dollar.. So nothing happened. We payed another 10 Mio rp for another 2 days.. Nothing happened.. Then they gave us 2!! Wrong email addresses to send the confirmation from our bank to.. Then they gave us their rp account details.. But with a wrong Iban, so another 4000 euros away.. Then we payed another 10 Mio rp in cash..
On our 6th day they finally had been able to give us the correct bank details, so we could transfer dollar to their dollar account.. (all together 20.000 euros had now been transferred.think about it.) we called our bank about 10 times, always asking why it takes so long or what is wrong.. And the bank assured us, that the money was always sent to them and should have arrived..) they only should have made 1! Call, to allow their bank changing our euros into their preferred currency. 20.000 euros and they handle us like we are unbelievable stupid.. And another 1800 euros in cash. and the best, today they asked us (if we don't mind) for another 10 Mio rp in cash.. Just to be safe. But actually now we mind. We have never seen the manager, they always call him, even though he sits in the room next to the reception. Today I became mad and asked for personal contact to him.. But the guy at the reception Kept telling me that he is in duty today, but he was not able to answer any of my questions.. He must have been kidding.. I hope no one will ever book this hotel again. Until now it was the worst experience I have EVER made with any kind of hotel.. Oh I forgot, we also had a water damage in our room.. A pipe above our clothing room broke and everything, really everything was wet - clothes, mobile phones, iPad.. They sent us someone from the housekeeping and he told us that this must be condency water and we should turn off the air condition.. There was 1 cm of water on the floor.. Then they put towels into the ceiling were the water was dripping down from and told us to relax because now everything was okay.. I mean really? No compensation, not a single free drink.. (and I would have even accepted that) Save your money and nerves, this hotel is not worth a single cent. Luxurious stay, best joke I've heard in a long time. Not even worth this one star I had to give.

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