My husband and I stayed at Grand Hyatt Beijing fro...

My husband and I stayed at Grand Hyatt Beijing from 12 Sep - 16 Sep 2019. These dates coincide with the rehearsal of the events to be held at Chang An Avenue in anticipation of celebrations for the 70th Anniversary of the Founding of the People s Republic of China. During the rehearsal, Chang An Avenue was closed off from 14 Sep 5:30 pm till 15 Sep 6:00 am and 15 Sep 5:30 pm till 16 Sep 6:00 am. As hotel guests, we understood the significance of this rehearsal and also made the necessary adjustments to our schedules.

At around 1:30 pm on 15 Sep, Hotel Staff were informed by the Police that the rehearsal that day would be brought forward to 4:30 pm. Staff then posted notices around the hotel and attempted to reach hotel guests by calling their rooms. They also tried calling guests who have a China phone number (+86) in their records.

As tourists, it is understandable that we do not have a China phone number and were hence, not informed of the change in rehearsal timing. Because of this, we were stranded on the streets and in the middle of the barricaded area when we reached Chang An Avenue at 4:45 pm. We had to walk for nearly 2 hours to get out of the restricted zone and eventually managed to book another night stay at Double Tree by Hilton.

When we returned to Grand Hyatt the next morning, Hotel Staff (Daisy and Gilbert Chen) merely told us they were only notified by the Police last minute (3 hours beforehand?) and it was out of their ability to inform all guests who were not in the hotel at that time.

As an International 5 star Hotel Chain, is Grand Hyatt not equipped to contact International guests who do not have a China phone number? An email would also suffice as we could have re-routed to not enter the restricted zone if we were not able to make it back by 4:30pm. This really left us with an extremely bad experience and I would not recommend this hotel to anyone. Think twice if you are expecting decent service from them.

2019 9 12 9 16 70 9 14 5 30 9 15 6 9 15 5 30 9 16 6

9 15 1:30 1 4:30 +86

4:45 2

( Daisy Gilbert Chen) 3 2