kristin dailey

Review of City Utilities of Springfield

What?? This is City Utilities response to someone ...

What?? This is City Utilities response to someone being disconnected 5 months ago..
" When a customer receives a disconnect notice, the bill will have been unpaid for at least 60 days. There are notices on each bill prior to the disconnect notice that there is a past-due amount. We recommend that customers call us as soon as they get a bill that they know they will have trouble paying. If a customer waits until they have a disconnect notice in hand to let us know that they're having trouble, our options are much more limited to be able to assist that customer with their bill. We want to help you not get behind. Please call us as soon as you know you'll have trouble paying your bill so we can work with

I have paid my bill over 75 percent of it, Atleast the past due amount and NO less for atleast 24 months every month on the first of the month yet ive been shut off three times because I get my disability check on the first and the disconnect date is on the 30th. So then I am charged another 50 to 100 in fees on the next months bill. Then today I am told when I call 24 hours before the disconnect date on the notice I just got on Friday!! That you now have to call 48 hours in advance and there was nothing they could do. I will be shut off and no payment arrangement will be made even tho i oy ask for one to three days extended and pay a price for the late payment each month aside from the rude customer service . I am treated like I am a second rate customer who never pays there bill. I was so upset after my second phone call the city utilities but there is nothing I can do but wait again for the power to be shut off on me and my ten year old son again. Atleast it wont be 90 degrees but it will be 35 degrees.
Im sure there will be a reply about how I did something wrong yet AGAIN and im sure its its legal but tell me what the harm in the Utility Company from giving me two days when Ive done what they have asked NOT to be shut off. Ive called 24 hours in advance like they say but now all of the sudden it changes to 48 hours. How can anyone be expected to get out of the hole with you when you so obviously keep them getting in it worse.
Wow