ThanatosTheos

Review of Qualfon Contact Center

Pros: Sleeping Lounge, good varities of food from ...

Pros: Sleeping Lounge, good varities of food from pantry(also affordable) competitive salary, good team environment, can charge your phone, you can also play games, pc's to log in for social media accounts, youtube and etc.
They have training salary based on your working hours, unlike others na allowance only.

Cons: Takes out regular agents with a reason of the account not being stable, yet they let the newbies stay and even hire more. It's confusing and disappointing. Their OT hours for their main account is also...b*******.

They took 100 agents from our account, reprofiled them but had to take the versant exam to proceed to Product training which is absurd (Client is too strict maybe?). We're already with the company for almost a year yet we need to take another exam, when they knew that we're competent enough to be part of that account since we're from a pioneering account, the type of agent who has no script, purely English skills and critical thinking.

I miss my team and the fact that they end our contracts for this reason yet let the newbies stay and hire more is unfair.
I would say they're making a fool of themselves and their clients, if the client is ok with taking out the experienced ones in exchange for the new ones then he's sure to be out of business soon. Just saying.