Meg Smith

Review of Wisp Resort

Worst customer service! Their website has snow tub...

Worst customer service! Their website has snow tubing purchase options but after entering your entire life history multiple times on a non mobile website it ends up not working. They have multiple phone numbers for snow tubing in which nobody answers - after 20 ring and 10 calls. They overcharged my account once I finally got through to a phone rep and I had to prove the error through my bank account. The lines to check in are a mile long with just two people servicing. Once our slot for snow tubing arrived, it was icing so we called twice on the way there (a short 10 min drive) and were told it was still operating. Upon arrival, we learned it was cancelled and we had to wait in a 45 minute line for a refund. Once we got to the front of the line the service member informed us we could have just called for the refund.