Steven Bender Review of Hilton London Metropole
This is probably the worst hotel I have stayed at ...
This is probably the worst hotel I have stayed at in my adult life. We pulled up on a rainy day hoping for a bellman to help with our luggage; nope! Our suite was very odd in configuration. You never knew what lights would turn on or off with the wall switches. To get into the shower we had to step up over 12 inches; difficult for someone with bad knees! The air-condition worked sometimes and not other times. The food in the executive lounge was horrible. It appears that the standard response from the hotel to reviews is that they are sorry and major renovations will be taking place. Thats all well and good and hopefully they will no longer need to use the air freshener through out the hotel that smells like someone dumped some very strong and horrible cologne all over the place. Trying to get the smell out of our room was futile as most of the staff speak or understand very little English. The odor is problematic for some one with migraine sensitive to strong odors. Our room was also very noisy from street noise, especially ambulance sirens, pervasive through out the day and night. The decor is hideous! The lighting in the bathroom is horrible and there are no air vents in there.There was one young lady who worked in the executive lounge most mornings who is delightful. Unfortunately I don't recall her name.
My advice: pick another hotel until all of the promised renovations are completed. Its just not worth the price.
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