I was involved in a non fault accident my insurer ...

I was involved in a non fault accident my insurer aviva had my car sent to solus epsom, there approved repairer there work on replacing the rear bumper was good the paint matched etc,

upon picking the car up it still had a warning light and the signals were blinking too fast, I refused to take the car as it was not fixed to its pre existing condition before the accident, solus told me its pre existing damage and not caused by the accident therefore will not fix it,



I sought legal advice and was told to acquire the report from bmw, upon receiving the report from bmw it did not say that the problem was pre existing, the report states that the problem occurred at the time of the accident so I had been lied to by aviva and solus epsom,

My legal representative contacted the managing director of solus and provided him with the evidence of the damage being caused by the accident,

the next day I received a phone call from aviva and solus saying they will take the car back and rectify the problem,

all this hassle took 2 months and ive had to hire a car myself and will be looking to be reimbursed by aviva.