I waited over an hour and went to check with the s...

I waited over an hour and went to check with the service advisor only to learn that he hadn t even begun the process with my warranty company by simply picking up the phone to call them. I was herded into the waiting room with a couple of dozen other people and was never updated on what was going on. I m sure if I hadn t walked out to check, I would have been left waiting all day. All I needed was a navigation SD card and one battery replaced. It would take a lot to get me to come back and give this service department another shot at my business, which is a shame since it is the most convenient Ford dealer to my home.