Janice Weinstein

Review of VNA of Maryland

I met with my 87 year old dad's primary care physi...

I met with my 87 year old dad's primary care physician on a Monday after my dad had had a couple of falls. Nothing was broken, but he was sore, bruised and in need of PT and OT. The doctor had his assistant call in orders to VNA to initiate PT and OT services immediately. By Thursday, when I had not received any phone calls regarding scheduling these services, I called VNA. They claimed they had no record of his name or date of birth in their computer. I then called his doctor's office and they said they had spent time on the phone with VNA that past Monday giving them all the information regarding my dad and assumed VNA would follow-up with a call to me. Well, they not only did not contact me but the person the doctor's assistant spoke to (unfortunately she did not get her name) must have been in outer space because there was no record of this call to initiate services for my dad. I was quite dismayed as my dad had lost 4 days of potential PT and OT services. I WOULD NOT recommend this company to anyone! Perhaps they should re-evaluate their operations and employee's work related responsibilities!!!