Came into office to sign up, and was ignored (not ...

Came into office to sign up, and was ignored (not even a smile or nod of head for acknowledgment ), for over 15 minutes. Then they discussed a problem client for 5 minutes afterwards in front of me within hearing distance, with still no acknowledgment.
Eventually, the front desk customer service agent told me I would find out the amount of my refund the next day. Instead I got an automated email back letting me know it will take a week to find out. not her fault but her training, and her supervisors need to do more training with how to act in front of customers, so this experience doesn't happen to anyone else.