Well honestly I do not know where to begin. We bou...

Well honestly I do not know where to begin. We bought the software and were given a total of the software NOT an itemized list. When the product arrived and we looked over the invoice there are hundreds of dollars worth of equipment that was NOT needed but they refused to take those back and that was only the beginning of the issue with them.

Updates- the software does update frequently but apparently every update is done for ease of use on their end whilst making it more and more tedious to process a single claim.

Software- when looking at a patients profile the prescriptions are not separated by fill date. Meaning that if its same Rx number it will only show the very last fill date. To find out each fill date there are several hoops to jump trough to be able to view them and even then there is NO option to view all date of fills of same script number at same time in a single view/page.

They have a text notification system but it does NOT work with all major wireless providers. For example Verizon wireless phone numbers do NOT receive text messages.

Customer Service- well that is another essay topic on its own. If you make a purchase they do NOT give you a receipt. If you make a purchase they do not tell you total cost (shipping charges). If you have an issue in general good luck getting it taken care off.

DOUBLE BILLING- billing 2 insurance is majority of the time a problem always rejecting for various codes and such (do not send other payer, etc) you try to fix it on one claim but then have an issue on another. I have worked in a pharmacy for 16+ years, worked with dozens of different pharmacy softwares and this is the only one that has an issue with practically every other claim. There is no way to fix the double billing issue. I have contacted their support staff for years and simply put there is no fix even if same insurance still an issue. Keep in mind I have about 50% of the double billing claim with an issue to be reprocess sometimes a dozen times until right codes are in place and every time you process it cost a fee.

In summary this system will make you jump trough hoops and hoops to process a single claim with many issues along the way with terrible customer service and nothing but aggravation. If I knew what I know now I would NEVER EVER BUY THIS SOFTWARE SYSTEM WHEN THERE ARE SO MANY BETTER OPTIONS.