Prabal Talwar

Review of Svelte hotel

This hotel sucks !! Svelte hotel s Staff Arjun and...

This hotel sucks !! Svelte hotel s Staff Arjun and Ramesh are the worlds most unprofessional and unpleasant Human beings ever seen in any hotel. Pranav as seen as the most inappropriate person ever met . Being a SPG member I have never seen a hotel to take advantage of the guests in order to get higher revenue. My travel agent booked the room thorough Expedia and Hotel Denied me Checkin . We waited at the premises for two hours in order to check in the room . Traveling from Amritsar I expected a smooth transition but these guys reacted as Money Launderers and kept telling us Sir why don t you book a room Directly through us for 12,000 . My travel agent booked another room through Goibibo and never gave me any check in . We played the game of Calls amongst helpline and hotel agents for another hour . The hotel literally denied us and told us we never confirmed the booking and we don t want to give a room for this low price . They took 12,000 security from us and told us that we will see if we can adjust your booking . Vetting through the unforeseen circumstances I checked in the room paying for the room . They called us after an hour and told us yes we have received us your booking from Expedia and you can continue the room . Now i stayed there for another night and made a booking again. At 1 they called us to check out the room with a threat to put half day charge so we told them to send the bell boy and we took another 15 minuted in order to pack our luggage and get to the front office . Now these guys tell us to pay another 3000 that is the half day charge why ? We already came Down . If we managed to come down, are we stupid enough to pay for the half day charge . They literally harassed us through . My suggestion never get into such an hotel which follows no norms of OTAS and can never work professional enough to be a part of it . I wonder if they can literally teach there staff to be much more courteous and not treat a guest who booked the room through and OTA as a miser . Stop yourself from some humiliation and take a leap to Country in which is a better hotel .