Doctors are great, but office staff is almost inco...

Doctors are great, but office staff is almost incompetent. Every time we've tried to get glasses or contacts, they take forever and/or wrong and need to be redone. I've been put on hold for 20 minutes and then hung up on, told they would call back and haven't heard back. This time it's been 3 weeks since we started trying to order contacts and they finally ordered them today. My son tried on his own, but just was told they would call him. If my son didn't need special contacts I would be going elsewhere.