Kay Riv

Review of Sheraton Bucks County Hotel

By far the worst experience, service and stay I ha...

By far the worst experience, service and stay I have ever had in my life at a Sheraton

Let s start with my room being canceled, merely because I had called and asked about what the penalty would be for canceling my reservations within 24hours of my stay. They assumed I didn t want to arrive and just canceled without my request. I arrived at hotel and did not have a room. I was told to look around for other hotels. After fighting that I would not leave bc I did not cancel, finally a single miracle room showed up. ;( I had to wait almost 2 hours with my children already anxious from my 2 hour drive, in my car bc I couldn t wait in the lobby as the smell of leaking gas from fire place was unbearable. While Hoping and praying that the front desk could fix their mistake, I almost also wanted to find another hotel as I was afraid the hotel would explode . At this point I just want to get into room and prepare children for bed. Well to my surprise the service elevator was The ONLY working elevator and took me an addition 15 min wait to get into room. All guest that walked into the elevator that stopped at every floor, along with the housekeepers pulling garbage and dirty linen into the same elevator, were all complaining. The elevator had been down for days.

Get into room and the smell of wet soggy carpet was the worst. Dirty bathroom grimy walls even the remote was filthy. God what have we gotten ourselves into.

Without continuing with the long trauma and nightmare. Let me finish by saying that when i needed ice for the $3 bottled water in the room bc the fridge was not working, i decided to go get ice from machine..... guess what didn t work? Yup, The ice machine. Had to wait another 10 minutes for elevator to go down to front desk to get ice. Front desk gave me ice in a tiny ziplock bag. Which almost melted by the time i got back in my room. unbelievable.

EVERY Employee was completely bothered. From Crystal at the reservations when i called to inquire about cancellation. Davian at front Desk when i arrived to my canceled reservation and just couldn t help me and left me to figure out on my own. To Ed, who didn t want to hear one more complaint about the dang elevator . So he called it. I asked for general manager info and head of front desk info. To whom i will be emailing as well.

Stay away!

Completely disappointed