Alana Emalee

Review of BMW of San Antonio

The most disgusting dealership I have ever encount...

The most disgusting dealership I have ever encountered! I have traded my vehicles in almost every year and I have never experienced this poor service and lack of experience. I never had one mechanical issue with my BMW until I took it here for a simple oil change! They let me drive away with the "car on a lift" light on, cleared it and sent me on my way. As I get closer to my house "4x4" light turns on, "service engine soon" light is on, I tried to start it in the morning and it wouldn't start until several tries. The engine now whistles! After taking it back, they give us $2,400 in repairs needed now! The service manager and general manager have done NOTHING and blame that it is an older model! They have 3 stars everywhere, they refuse to uphold to the BMW name. I am disgusted and will never ever come here again. Buyer beware! They are nice and fake on the sale side but beware of the service side! Other reviews prove this is their routine to do to unsuspecting customers. Everyone I speak to say this is customary of this place. I wish I knew and I hope I help someone else to not get swindled here.