Seppie Lynn

Review of Flight Network

Used to book at least 7 flights a year through fli...

Used to book at least 7 flights a year through flight network with no complaints ever...booked a flight for my boyfriend under very sad circumstances and it's just been a mess...they charged a $400 rebooking fee when I missed my flight on top of the difference in price for the rebooked flight. It took the agent an hour to finally find another flight which was one month later and more expensive, I went on their website while I was on hold and had to recommend a better priced flight for a week later which apparently he didnt see...Two days later I got a text message from the airline that the flight was cancelled. I have been on hold twice now for over two hours trying to rebook. The first time it was taking soooo long again to look for another flight. I asked if I could just get a refund to book another, cheaper flight to the same destination and they said the airport has to make that decision and said theyd request the airline to contact me. It's been one week and they havent contacted me at all. I called again to just rebook the flight and forget the refund as my boyfriend needs to go, and the agent was very rude and no help, then the line went fuzzy and he said he'd transfer me and I ended up on hold for 45 min so I hung up to go to bed. Now I'm on hold for over two hours yet again with a message that keeps telling me my wait time is 5 min, which is clearly a lie and it's almost bed time again. I will never ever use this company again, there are so many other options, or just book through the airline. Waste of my time.