Review of Sirata Beach Resort

3 years ago

RATING -10

RATING -10
1st, the pictures of the resort are VERY DECEIVING. 2nd when we finally came to the resort the lady we encountered at the front desk was actually very nice (unlike the rest of staff we have encountered). However her "customer sales pitch was full of bs". Due to the COVID they stated that they are taking extra precautions to sanitize and clean and that our room would NOT have certain items in it to minimize the exposure (i.e. no coffee machine, ironing board bit would be given upon request). She also stated that housekeeping would come around now every 3 days to minimize their exposure (which is understandable) however we have been here for 6 days and NEVER had anyone come to empty our trash let alone get any housekeeping and definitely NO CLEAN TOWELS. She also tried to perk up the resort stating that we received an upgrade with a small kitchen and a refrigerator (come to find out all the rooms had it). So finally we get to our room and it smelled like it was clean, but looking into it further it was disgustingly filthy and noticed that there was a coffee maker in the room which the front desk stated was removed to minimize exposure, as well as an ironing board so that was a LIE. In the bathroom they forgot to remove the used soap from the previous guests, the room was very dusty, the chairs had disgusting stains on it and the mirrors were so nasty that you could see all the grease marks behind it and the towels had nasty stains on it(so basically the housekeeping comes by and just sprays it down to make it smell like its clean but in reality its filthy). We called the front desk to inform them of this and the lady that answered was very short and unfriendly, her response was you can come to the front desk again (mind you we were in line for over an hour just to check in as they are social distancing, which is understandable) and we were not about to go thru that mess again, so we just asked if we could have someone come by and please clean the bathroom and wipe down the room again. Finally after 2hrs the cleaning lady comes by with and attitude and goes straight to the bathroom takes the soap and just tosses it into the trash, sprays the tub with God knows what and proceeds to leave, and on her way out she says there is NOTHING I can do about the rest. We were dumbfounded but tried to let it go. We then decided to go to the beach and started noticing how the whole resort was disgustingly filthy and there was trash everywhere from cigarette butts to empty cups from drunk people leaving them everywhere to even a used tampon and even sanitary pads . At this point we have paid our money and we knew we couldn't get it back so we tried to make the best out of it but it kept getting worse. As we went to the beach it stated that we get 2 complimentary beach chairs so we went to the beach service guys to ask for them. As my husband, daughter and I approached the guy would NOT even give the respect to look at us, however while we are talking to him 5 beautiful young ladies came up and he turned his back to us and started to talk to them. They asked him for chairs that he provided them with and when he finally decided to get back to us, he statednthat he had no more chairs left. Also, around the pool area we have seen dirty diapers being left, used cups with cigarette butts in it and trash literally in every corner and we did not see anyone coming around picking it up. The ladies at the bar are short, cold and unfriendly and the staff all around very rude (not sure if they are overworked, but considering everything looked disgusting I am not sure how that is possible). Also whenever you try to get a beach towel there are NEVER any available as people have and started taking 6-8 towels to use in their rooms. Over all this was a HORRIBLE experience and we have told our family that planned on coming down next week to find a different place as this is not worth the money at all. We will never be coming back here again.