In all my stays at hotel establishment, this one w...

In all my stays at hotel establishment, this one would be ranked at the lowest!!!! For our 'ANNIVERSARY' my husband decided to take a short get away from home. Upon arriving at our room we could see that the room we had been given was subpar. We specifically requested special bedding and pillows due to our son's allergies. Which was accommodated. But, Not only were the baseboards dirty, there were visible stains on the ceiling and the bathroom floor, but there was sheet rock missing around one of the plug outlets. I recleaned the tub as best I could to give my 5 year old son a warm bath due to a potty accident that he had. My son found two long strains of blonde hair floating in his water. There were spider webs with visible spiders above our bed. The vent for the A/C was partially unscrewed with debris and dust. When we went down and explained this to management, the option was for another subpar room with a view that pArtially overlooked the bay, but right above the roof with visible pipe exposure from the bottom roof. There was no Central A/C in the proposed replacement room, but more so a A/C unit which is like canned air and not good for a child with allergies. So they finally agreed to upgrade us to a suite for our next night stay as they were fully committed the first night. Ok, we thought we could survive until the next day, but was told that our upgraded room wouldn't be available until 5pm the next day!!!!!! The night before our checkout on the next morning. The Hyatt Regency has many rooms and sits on a resort style terrain. So why on a Sunday when most guest are checking out, are there no other suite style rooms available to us until that evening!!!!! When our guest attendant at check in told us that they would be going down to 50% occupancy on Sunday. Our guest attendant also told us that there were a few rooms with other flooring besides carpet which we asked for because of our son's allergies. When I spoke to the hotel manager, she said that there were only carpet flooring through out all the rooms. ????

Now let's switch to Sunday morning when I called down to see if possible to move into our room earlier than 5pm that day. I was left on hold and eventually hung up and no one called to say anything. Needless to say we were not moved until 5pm that evening while we were out for dinner. Upon arriving to our 'upgraded suite' I start to pull the let out bed from the living room couch and there are crumbs and debris and a hair clip on it. I didn't even bother to pull the bed out because I was not going to allow my son to sleep on that. Further to that I see under the couch looks like it hasn't been vacuumed in I don't know when. There are playing cards under the couch, a Dorito chip and more debris!!!!!! Are you serious!!!! I decide to entertain myself and push the t.v. back and there is a think layer of dirt under it. I called management and instead of her pre checking the room before we moved into it, she tells me that she escalated the room to the head of housekeeping and that they were supposed to check it!!!!! I got apology after apology and our room comped for one night!!!! I had to ask for housekeeping to come and re-vacuum the floor lifting the couch to get all the debris. Now common sense would tell anyone that a guest that had issues with the first room should be held in higher priority especially when you mention that there is medical concerns!!!! Not to mention that we told the staff upon our arrival and them asking the occasion, that it was our anniversary weekend. When woke up this morning, in the same room where my son was sleeping we found two huge spiders and webs. Shame on the housekeeping and its management!!! Just shameful.

There are a few other things that I will spare details on as I have given enough time and energy this far. We will not return to the Hyatt Regency Newport Beach and we will certainly rethink staying at any future Hyatts.