Terrible service when getting a key duplicated. Wh...

Terrible service when getting a key duplicated. While I waited for the more skilled key guy to get there i was looking at the key molds had the same brand as the one I had when the guy got there he shooed me away like I was a child that shouldn't be there. Than ask what make my key went to and I said peterbilt and he said we can't do it. I don't know what goes into making a key but it felt like he just didn't want to deal with it.