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First time this has happened to us. Our waitress f...

First time this has happened to us. Our waitress forgot to put in our order. After about 35 minutes we asked when our order might be coming and the waitress sheepishly admitted she had forgotten to put the order in. After she put in the order the manager came over and apologized and asked if there was anything he could do for us. It would have been more appropriate to have told us that he wanted to apologize and that there would be no charge for our dinners or something more affirmative. I had to suggest that it would be nice if he would comp at least a couple of our meals and so he kindly did not charge us for two of our four meals. The food was good when it finally arrived but by that point we were so tired and had waited so long that even a good meal could not completely salvage our experience.

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