I engaged Exovations for a sales consultation for ...

I engaged Exovations for a sales consultation for the replacement of the siding on my home as well as a porch renovation. Exovations assigned Marcus Sherwood to my house. I first met with Marcus Sherwood on Wednesday, October 3, 2019 at 5:00PM to discuss what Exovations could offer. After a 2 1/2 hour consultation, my wife and I both shared both of our credit challenges and he stated through text to his direct supervisor that " the boss thinks we will get approved. Measurements and drawings were done on our home and we received a quote of $22,700 for both the replacement on the siding and the porch replacement. Marcus Sherwood also requested a follow up meeting for Friday, October 5, 2019 in which he asked us to fill out credit application. We explained our credit challenges in detail to Marcus Sherwood and he assured us through text messages that Robin, their chief finance operator would be able to get her approved with her 99.5% success rate.

The credit application could have been completed during the 2 1/2 hour consultation meeting on Wednesday. Robin was in her office on Wednesday October 3, 2019 and Thursday, October 4, 2019 and we could have possibly had an positive answer sooner. On Friday, October 5, 2019 Marcus Sherwood requested an credit report be completed thus reducing our credit score from 2 to 4 points. He portrayed Robin as "Alladin's genie by reemphasizing her success rate of 99.5% and that we would get approved for financing.

Marcus Sherwood's text to me on Friday, October 5, 2019 that he was "still working hard to earn my business" was simply not true.

Marcus Sherwood turned out to be misinformed with regards to the success rate of the finance options Robin posessed of having a 99.5% success rate. By Robin's own admission, Marcus Sherwood was way out of his league to discuss finance options that he knows nothing about. Marcus Sherwood was unprofessional and misinform of the facts regarding finance. Very frustrating experience. If Marcus Sherwood comes to your house for a consultation, please run him off your property.

No excuses for the misinformation. Marcus Sherwood will now move on to his next customer with only a slap on the wrist and no concern for the damage he caused to our credit score by requesting an unnecessary credit report.

If company really cares about me as a customer, they will contact me and solve this situation by paying for the renovation because of the incompetency, misinformation and misrepresentation of one Marcus Sherwood.