Horrible! I own a local transmission shop and have...

Horrible! I own a local transmission shop and have been buying parts from this location for about a year. In February we had a Mazda 3 that was having a lot of electrical issues that made the transmission mess up (but it wasn't an internal trans issue). We decided to take it to the local "experts" for assistance. They checked it out and said it was a wire harness short so they fixed it for $300. We barely made it out of their driveway before it did the same thing we took it in for (not uncommon for electronics so that's not the main issue here). We took it right back and they worked more and said it was the entire main wire harness. They redid the harness and charged another $1100. We almost made it back to our shop with the car before it did the SAME EXACT thing again. Mazda didn't care and was not interested at all in fixing it or giving us our money back. We were stuck because we take customer service very seriously.

It ended up being a faulty TCM. My manager ended up ordering the TCM from Mazda of Clear Lake even though we didn't want to do more business with them because we needed to get the customer taken care of. We were told it would be in on Saturday which changed to Monday then Tuesday then Wednesday and finally Thursday they still couldn't tell us where it was. We called Russell Smith Mazda up north and their parts rep said "that doesn't make sense, Clear Lake has access to our inventory and would have seen we had 2 in stock." Russell Smith had the TCM delivered to us within 2 hours and the customer was taken care of.

The final upsetting part about this was that we never canceled the TCM with Clear Lake but it somehow never showed up. We got upset with them over the $1400 charge without actually fixing the problem so they retaliated by telling us a part was on order when it wasn't!

Extremely unprofessional and outrageously immature behavior. This has got to be the worst dealer issue I've ever experienced or heard of. Needless to say, I will never do business with Clear Lake Mazda again.