They are very hard to deal with and never answer t...

They are very hard to deal with and never answer the phone. I know that it can be stressful and busy but there has got to be a more effective way of dealing with the public. They DO NOT take back the pets they have adopted unless someone schedules an appointment and by that time, the people have already dumped the dog or taken it to another shelter as a "stray" which further burdens other shelters. They are an open intake facility, which means they cannot turn anyone away that lives within their jurisdiction (Travis county). This means that if someone needs to surrender their pets and they live in Austin, the shelter MUST accept the animal. This means that is someone finds a stray inside of Travis County, they MUST accept the animal. They cannot simply close their doors or say they "are not accepting animals at this time." We all want to be "no kill" but it is not possible with the overpopulation problem and turning people away does not help! You cannot pick and choose what you bring into your facility! When I finally get to meet with a person face-to-face, they were rude and abrasive. When leaving a message on their voicemail (after having to press a million different buttons on the phone and waiting for hours for someone to answer) they never get back to you on the same day no matter how urgent your situation. If I could rate them a 0, I would.