Deedee phi

Review of Kaisha y South Pool

Arrived around lunchtime on a sunny bank holiday M...

Arrived around lunchtime on a sunny bank holiday Monday for the first time, after queuing a while from the gate I walked towards the start of the queue and then saw how dreadfully long it was. A guy/ steward stopped me and said I couldn't pass him to walk towards the entrance so I explained that I wanted to ask a question. Then I asked the woman standing outside if they had any system in place for disabled users to queue and was abruptly told no. Someone informed me it could take between 2-3 hours to get in and it was one out one in.
I felt staff weren't easy to deal with and signage/ a board to warn people of approx. queue length would have been helpful. Placing this at this entrance and online would save many people a wasted journey and time hanging around for no reason. Could you not introduce limited session lengths!? I travelled an hour to get there and was sorely disappointed as were my friend and son.