Simon Piniel

Review of Cap's Westwood Cycle

I'll never buy from this store again.

I'll never buy from this store again.

I used to be a regular customer, buying a bike, services, clothing and parts.

When I entered the store one day, the lady owner had kind of a distressed look on her face. But then again, she always does, so I didn't think much of it. I didn't realize it was approaching 6 o' clock and the store was about to close. - I was friendly and told her precisely what I needed: The same shoe that I had previously purchased at her shop, but a size bigger. It didn't take 5 minutes for her to make a 150.- sale. Yet when I asked if I could quickly switch the cleats she answered all the mechanics have already gone home. I explained that all I need is a screwdriver, but no, she refused to lend me one!

Outrageous. I was simply too stunned to do the right thing and leave her with her shoes happily ever after instead of handing her the money. But for sure it was the last item she sold to me.

This is congruent with stories I hear from my friends. The owners of this store don't care about customers. They're only lucky because there's hardly any competition out here.