Unfortunately we had to have our 10-year old water...

Unfortunately we had to have our 10-year old water heater replaced today, however we're glad that Tom R. from Genz-Ryan was the person who took care of it for us. He was extremely personable and genuinely walked us through all of our options from the "bandaid" fix to the "platinum" option. We ended up with an option inbetween and never felt pressured either way. He gave us the options, answered our questions, and never once tried to push us in a particular direction. He is everything a service professional should be. Great job!