Review of Lexus of Sacramento

4 years ago

Pros and Cons.

Pros and Cons.

Pros: Kent Owens treats his customer with respect. I bought my 2020 Lexus from him. If I can rate him alone, I would give him 5-stars.

Below is an attention to the dealership's owner.

Cons: The bad news is this location has a racist part service person on their site, and that is Eric. And I am not afraid to spell his name out. I called to schedule an appointment for Android installation on my new 2020 Lexus. He said he didn't know what "Android" is. I repeated the pronunciation as "An-droid operating system". And he said he still didn't know what that is. And then I said how about "un-droid operating". He said he had no idea. After a few mins back and forth, I requested to speak to his manager, but he said he was the boss, the manager. He refused to let me speak to someone else. Why did Kent and other people have no problem when I pronounced it as "An-droid" but Eric did? I have been in the hi-tech industry for a decade and no one has problem with my pronunciation of Android. Eric is the first person that said that to me. This is the worst experience I ever had. I suggest the dealership owner fire this man, Eric. It is obvious that this is a discrimination by pretending.