Tiffany Chrisman

Review of Arrow Realty Network

I inherited a contract with Otis Elevator. The ser...

I inherited a contract with Otis Elevator. The services I received would be mediocre. My rep Stacy Johnson would often times try to help me, but, Robert Durham repeatedly ignored hers and my emails when I would request status on my wind up key, that we paid for, and didn't get until 90 days after paying for the key. Trying to get an ETA and update as we waited was truly like pulling teeth. I have documented emails that show Stacy would request Robert to answer one of my emails that she was CC'd on and he never would. We also waited on rollers that were included in the contract to be installed. I had been waiting on rollers since October 2019, my contract expired February of 2020. As with the safety wind up key, Robert did not respond to my emails and gave me the feelings that he did not care about the contract or my needs. At one point Otis sent a tech out who clearly replaced 1 of the rollers and left the others in place. I again continuously begged for an update and was strung along for almost 5 months until I got a final email from Stacy saying that she believed all rollers were replaced, despite the pictures I sent her proving otherwise, and that since our contract had now expired, Otis would no longer be performing any roller replacements and would not be performing anymore work. We have a new contract now with a new company and the difference has been night and day! I will always remember the services I received from Robert and Stacy and will do my very best in the future never to use this company in my career again.