David M

Review of Cox Capitol theatre

Greetings. To be clear, I have not attended a perf...

Greetings. To be clear, I have not attended a performance at the venue - this review is focused solely on their lack of customer service, based on my recent experience. Background: my lady and I are in our 60's, I've been attending live music performances since 1966 or '67 from the WBAM Big Bam package shows in Montgomery, AL, to the Fillmore East (was there the night the original Live At Fillmore East was recorded), to Red Rocks to the Belly Up in the San Diego area. I also took a couple years off from my normal work (technical professional) and managed a live music club as well as served on the board of directors of a sizeable (~200,000 attendees over a 3-1/2 day period) festival with three music stages, where I was on the entertainment committee as well as booked, produced and emceed the first evening of (national) Blues in the 20 year history of the festival.

I'm currently in the Columbia, SC for a work gig and although I don't attend many shows these days, I can and do still have interest and excitement over a show now and then. So when I saw that Ray Wylie Hubbard was playing this venue on Saturday May 24th, and then Lucinda Williams on May 31st, I became excited. I checked tickets, no reserve tickets were available (remember - we're in our 60's and not up to standing for a 2-3 hour show (including opener) or being jostled by a crowd - I thought, well, I'll contact the club and ask them about their set up, i.e. is there other seating that might be available if we get there by a certain time, etc. It's a 3-1/2 drive for us, we would have needed to stay overnight, etc.

So I called the ticket purchase number ... twice ... no help. I emailed the Marketing/Box Office Manager ... twice ... no response. I called the main # and left a message as directed ... twice ... no help. When I managed the club I referred to above, I took pride and pleasure in answering inquiries from patrons, or potential patrons, no matter when they presented themselves ... while we were busy getting the club ready for the night's show ... or in the middle of a show. I did so because not only was it my job ... it was also my pleasure as well.

I'll make it to Macon at some point ... I must visit the Big House museum ... and I'll hopefully at least be able to walk into the club and check it out (because it's my hobby to do so) ... I used to let folks do whenever asked ... but I really wonder if management at the Cox Capitol Theatre would even allow that. It's a shame and it's sad!! Be well ... David.