I was so excited to spend my final night in the Pa...

I was so excited to spend my final night in the Palm Desert at the JW. Like I was so juiced at the prospect be poolside, have a tasty drink, get a facial at the Spa, check out the nightclub even maybe a lil boat ride. I walked in their beaming with excitement, which later turned into disappointment. We arrived at 1:30pm which was early checkin is at 4pm. They took my number to text me when the room was ready. We expected to wait, get some drinks and eat at one of the eat at one of the restaurants on site. We had drinks, in the lounge the service was top notch. Arround 2pm we still haven't gotten the text so we went out to the pool my bf had swim trunks in a bag he was carrying, I on other hand had nothing but my purse, and did not want have go through all my luggage in concierge area to get swimwear. We are poolside s now 4pm checkin time, and I've not received any calls or texts. I walk back inside stand in line, finally get to the front and ask. The room is not ready, I booked one and prepaid for a room with a poolside view,(which at booking I paid more for), balcony and lower level. I asked when the room would be ready and was told they could not say. I was given a 40 credit, towards the drinks we had earlier at the bar, and went back out to wait. Long story short its hot at the pool, I'm pretty frustrated now its 5pm, check in was at 4. So its now it's been 55 minutes and still no text I'm so annoyed and about to walk back and complain when while walking at 5:01pm I get the message that the room is ready. I get back in line one of the staff recognized me from the 2 attempts earlier and pulled me out line to elite area so they can issue the room keys, and get our luggage. By the time we are in the room its nearly 5:30pm. So the whole ordeal killed my happy beaming mood, my bf is trying hype me back up because I was looking forward to the stay.

We had a very rocky start they did give me a $40 credit but honestly it was all stressful. That's why i'm not giving 5 stars. But the facility was amazing, great restaurant, beautiful setting. I did get to float in the pool for like 3 hours once we got into the room and, I could get dressed in pool attire. Dinner was amazing we partook in the seafood buffet. The room was clean, and cool and all of the staff were extremely welcoming and professional. Will come back hopefully with no issues next time.