Brian Snipes

Review of Oakland Marriott City Center, ...

Stayed at this location for 5 nights early March 2...

Stayed at this location for 5 nights early March 2019: I'd give 5 stars to the hotel if google review separated the rating by topic, but it isn't. The staff is really great (especially the cleaning crew) and the hotel is nice. It is incredibly close to the BART station.

So why did I give 3 stars? 1) The area depending on the direction you walk can be ***dangerous*** if you don t move in medium size groups. There is a police station very close, but that doesn t seem to help with aggressive beggars. Being out in the area past dusk as the local traveler sites warn is highly discouraged. 2) The restaurant on the second floor employs some individuals who very obviously don t like their job. My wife (a vegetarian) is always very clear and vocal with her requirements (no meat) as we live from Dallas and vegetarians can have trouble. We were told by the front staff to call in and pick up food before our conference started (as they do not have room service). The individual(S) on the phone were very short with my wife, said they got the order and placed my wife on hold multiple times. We went down, paid, grabbed our food and brought the breakfast up to our room .freaking bacon ..on everything! Here s the thing, they could have simply correct the error but they didn t .. My wife went back down and the woman who helped her told her that she ordered that bacon on her sandwich and acted like it was her fault for not wanting it. They said they d credit our card which we later found out they didn t as we checked out. The front desk fixed it .but we did NOT have a great experience which is a shame because the rest of the staff are awesome.