Workout1668

Review of Hilton Pasadena

Let me start by saying, I reserved a deluxe room w...

Let me start by saying, I reserved a deluxe room with double bed with a Mountain View for my sister as a birthday party.. And when I talked to the agent, I made sure I get a Mountain View room even if I had to pay extra that s why I chose deluxe room instead of standard, and I was told by the reservation agent yes it has a Mountain View, cause I want my sister to enjoy her 1 night stay, unfortunately she got there and they gave the first room that was available cause they were over sold and they didn t have a Mountain View, and with all that they try to blame me and accuse of misinforming them, and they said our deluxe don t come with moutain View even tho online it said some of our room has a Mountain View and when I talked to the agent I made sure it was moutain View, and I confirmed according to that, it s not my fault if the Pasadena Hilton is over sold, that s there problem, they have to honor there deals specially with a paying guest...and with all that the operating agent try to cheat me and tell me, our deluxe room don t have moutain View and when I mentioned to him, a previous agent told your over sold and we gave your sister the first available room, then he try to fix the problem.. that s disrespectful and lying to a guest.... it s unbelievable, I promise my sister a beautiful room with a Mountain View and I told her you will love and I paid 300 dollar for the night to get the Mountain View and guess what they gave her the first room available cause the pasadena Hilton were over sold and it s they wanna make it sound it s my fault it s dishonesty to fullest..