Margaret Preece

Review of Next Retail Plc

Visited the branch today to pick an item up I had ...

Visited the branch today to pick an item up I had ordered online before picking my order up decided to have a browse, two particular items caught my eye neither in my size decided against one a blouse beautiful on the hanger but didn't suit me at all, the young lady in charge of the dressing room was a real help and very friendly the other item a longline tunic I absolutely fell in love with again the size I wanted wasn't available on the hangers, I went to enquire at the desk well what an experience the young lady just could not do enough for me she offered to order it online for me she went online and why I dont know me but it wasn't available to order and wasn't available at the warehouse she must have noticed my disappointment and said "don't worry I will try other stores for you she started ringing other stores Crown Point, Harrogate and one other I couldn't remember no luck I felt so bad for her, her patience with me was unbelievable and her pleasant nature was excellent I can honestly say I have never had Customer Service like that I felt like a V.I.P oh yes she did manage to find me the item I wanted and I shall be picking it up on Thursday.......I am a frequent shopper all around Leeds and sometimes I have been treated with such distain as I am what you would say not a young trendy lady but I love clothes and love the style of Next clothing and like keeping up with the trend .....most assistants just don't have time for customers and sometimes you get a look like "don't bother me" and "how dare you ask such a stupid question" by the way I have never put pen to paper as they say to compliment any store. I did manage to make a note of the young ladies name "Katie at the Colton Store " she made my day and although I order from the internet I will be back into the store hopefully to see that pleasant kind helpful young lady with a brilliant future in retail ( take care of her Management ) Thankyou Margaret Preece